Refund Policy
Our Refund Commitment
We want our customers to have a positive experience with UK IPTV Subscription. If you experience a qualifying issue with your subscription, please contact us and we will review your request promptly.
You do not need to open a payment dispute or chargeback before contacting us. Simply reach out to our support team by email or WhatsApp, provide your order details, and we will review the matter and explain the available options.
General Refund Policy
Refund requests should normally be submitted within 7 days of the payment date.
As our services are digital subscriptions, refunds are considered based on the circumstances of each request and the applicable consumer protection laws.
Before requesting a refund, customers experiencing activation or technical problems should contact our support team so that we can first attempt to resolve the issue.
A refund may be considered where:
Your subscription has not been successfully activated.
There is a verified issue preventing you from accessing the service that cannot reasonably be resolved.
You received a service that materially differs from the subscription purchased.
A duplicate payment was made for the same subscription.
We are otherwise required to provide a refund under applicable law.
Refunds may not be available where:
The customer has successfully used the service and simply changes their mind.
The issue is caused by the customer’s internet connection, device, third-party application, or home network.
The customer provided incorrect information during the ordering or activation process.
The customer failed to follow the provided setup instructions.
The subscription has been suspended or terminated because of a violation of our Terms and Conditions.
The customer has already received the service for the relevant subscription period.
Nothing in this Refund Policy is intended to exclude or restrict any mandatory consumer rights available under applicable law.
How to Initiate a Refund
If you would like to request a refund, please contact our support team through WhatsApp or email.
When contacting us, please provide:
Your name.
The email address used for your order.
Your order or subscription details.
A brief explanation of the reason for your refund request.
You can contact us through WhatsApp:
WhatsApp Support: [(+44) 7865 080604]
Once we receive your request, we will review the relevant order and contact you regarding the outcome.
Refund Processing
If your refund request is approved, we will process the refund using the original payment method where reasonably possible.
The time required for the funds to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved.
We cannot guarantee that a refund will appear in your account within a specific timeframe after it has been processed.
Payment Disputes and Chargebacks
If you experience an issue with your order, please contact us before opening a chargeback or payment dispute.
We are committed to reviewing legitimate refund requests and resolving customer issues fairly.
Where a chargeback or payment dispute has already been opened, we reserve the right to provide relevant transaction and order information to the payment provider as part of the dispute process.
Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact UK IPTV Subscription through our available support channels.
Our support team will review your request and provide the appropriate assistance.
